Water Restoration

Water Restoration

Professional Water Damage Restoration

As a top-rated service company Helix Restoration Services has deeply embedded roots in professional water damage and restoration industry. Because water restoration is a completely different niche than carpet, upholstery, and rug cleaning we utilize special equipment and disinfecting solutions to maximize our effectiveness. With extensive knowledge and experience, our technicians will prepare your home for reconstruction quicker than the rest! PSA: Do NOT use bleach on wood structures (learn more).

TILE & GROUT Definitions

SURFACE TEST

When you’re a true professional it’s important to know exactly what type of moisture levels you’re working with. This also gives us a realistic idea of expected dry times and existing or potential issues.

PROTECT WALLS & CORNERS

We treat your home with the same respect that we treat our own homes. To avoid leaving scuffs and chipped corners we use 18″ tall corner guards and Teflon coated non-abrasive, non-marring hoses; where applicable.

1200 PSI ROTARY STEAM CLEANING

As water temperature heat raises so does a cleaning solutions effectiveness. We utilize top of the line truck mounted equipment to achieve over 1200 PSI, 225+ Degree Steam, and the most powerful vacuum power for a truly deep clean.

PRE-CONDITIONING

Hard surfaces take the most amount of abuse when it comes to the household wear and tear. To help revive these high-wear areas we apply a disinfectant product specifically formulated to suspend the soil, grime, and particulates in these areas.

TERMS

All work has, or will have been, completed in a substantial workmanlike manner; per standard practice. Any alteration or deviation from above specifications involving additional or reduced cost will be executed only upon written orders and will become an extra or lesser charge over-and-above this Agreement. All Agreements are contingent upon strikes, accidents, or delays beyond our control. The property owner is to carry necessary insurance. Helix Carpet Cleaning will take/use before & after pictures of all items to be cleaned prior to the commencement of work. These pictures will have no mention of names or address’ and are used for documentation and marketing purposes only. Helix Carpet Cleaning is not responsible for defects or pre-existing conditions that may not be seen or shown and which appear during cleaning. We reserve the right to adjust all proposals given by phone to comply with our current price list. Helix Carpet Cleaning is not responsible for shrinkage of rugs or white knots on Orientals. All sizes are approximate. Urine contaminated rugs are at high risk for dye migration and are therefore considered to be a “salvage cleaning”; releasing Helix Carpet Cleaning from any and all liability. ANIMAL AND DYE STAINS ARE PERMANENT. HELIX CARPET CLEANING IS NOT RESPONSIBLE FOR ANIMAL HAIR, FUGITIVE DYES, DRY ROT, ODOR, IRREGULAR SHAPE, “PAINTED RUGS” OR ROTTEN FRINGE. Each room/area is limited to a maximum of 200 sq. ft. Minimum order of $99.00 applies to the carpet, tile, and upholstery cleaning packages. Due to insurance policies, Helix Carpet Cleaning cannot move electronic, antique, instrumental, glass, delicate, or high-value items. Pre-vacuuming is NOT part of our standard carpet cleaning process, but is available as an add-on item; this is a courtesy to your technician. Staircases are priced by the step. Standard stair cleaning is $3/step. Oversized landings, wide steps, and optional rail cleaning may incur additional cost. Small hallways (<30 Sq. Ft.) and small closets (<30 Sq. Ft.) are considered 1/3rd size areas and are priced at 33% of the package pricing. Medium sized hallways (<100 Sq. Ft.) and medium closets (<100 Sq. Ft.) are considered 1/2 size areas and are priced at 50% of the package pricing. Any hallway or closet larger than a medium sized area (>100 Sq. Ft.) is considered a full-size area. Due to the nature of cleaning, bathrooms/toilet areas must be hand cleaned and are considered individual, full-size areas. Oversize rooms (201 sq. ft. or more) will be billed at an additional rate in accordance with the package chosen. Technicians may choose to decline service for any reason. Typical reasons for decline include: weak seams or material, hazardous material, or dry clean only. Second story access homes, apartments, condos, and townhomes are subject to a $35/floor equipment fee; except where there is functioning elevator access that can be used by Helix Carpet Cleaning. High-rise units are subject to a $250.00 minimum order. Sales tax is NOT included in minimum order requirements. We respect your time and make an effort to be on time for each and every client as well as provide reminder emails and confirmation text and/or calls. We ask that you provide us with the same courtesy. To enforce this requirement, last minute cancellations within 24 hours of service are subject to a $50 cancellation fee. Service territory includes any home or business within a 20-mile radius of zip code 75041. Specialty stains are considered additional charges to be determined post-inspection. Examples of specialty stains include, but are not limited to; pet stains, cool-aid, coffee, ink, heavy grease, tar, gum, makeup (including lipstick, mascara, blush, etc.). Permanent color loss caused by tannin removal from items such as bleach, toothpaste, benzoyl peroxide are considered irreversible and require the use of carpet dyeing or repair. Carpet dyeing and repair are available upon proposal only, to be given post-cleaning. Pet Stains and Odors: Each and every case is unique and can only be determined by a trained professional after a thorough pre-tour has been completed. It is important to be as candid as possible about the specific pet stains you are looking to overcome. As with all aspects of carpet cleaning, pH levels and chemical breakdown play an important role in successful removal. Some pet stains may have caused permanent damage to fibers and no guarantee of removal can be made in these rare, but occasional cases. Before paying for our services, please conduct a thorough inspection to ensure you are completely satisfied with all work performed. We will gladly redo any work that is not to your satisfaction. All Helix Carpet Cleanings come with a 10-day Serenity Promise (3-day for special offers). During that time, if you are unsatisfied with our work for any reason, we will return to redo the services at no charge. Only the services listed on this invoice, in which payment was received, are covered by this guarantee. No verbal statements, promises or opinions will be considered unless expressly written on this form.

*Specialty stains are considered additional charges to be determined post-inspection. Examples of specialty stains include, but are not limited to; cool-aid, coffee, ink, heavy grease, tar, gum, makeup (including lipstick, mascara, blush, etc.). Permanent color loss caused by tannin removal from items such as bleach, toothpaste, benzoyl peroxide are considered irreversible and require the use of carpet dying or repair. Carpet dyeing and repair are available upon proposal only to be given post-cleaning.

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Dallas, TX Carpet Cleaning