UNDERSTANDING PET STAINS & ODORS
As with any service oriented business there is a certain amount of ambiguity when it comes to understanding the “lingo” of specialty stain removal; specifically pet stains. As a small business owner and a fellow patron of other services (where I have personally experienced this “lingo”), I would like to provide a quick and simple break down of the different treatment options available for pet stain and odor removal. Below you will see a breakdown of the three phases of pet stain and odor removal, please read and determine which phase suits your needs. As always please do not hesitate to call me directly with any questions.
Spencer B. Suggs
TOPICAL PET TREATMENTS (Phase 1)
This level of pet stains consist of topical (or surface level) treatments. A topical pet stain is defined as being a stain that does not penetrate past the backing of the carpet with the exception of diarrhea. Typically, this level of treatments can be applied using an enzyme loaded oxygen booster in the spotting phase of preconditioning. In cases where there are no visible pet stains, but odors are still present an application of Molecular Modifier may be used in place of the enzyme booster.
FLASH PET EXTRACTION (Phase 2)
When further pet stain damage has penetrated the backing of the carpet and absorbed into the padding the treatment options become more extensive. After we have determined the treatment will prove effective, we will mix a batch of enzyme treatments specifically formulated to continue working for up to 14 days. After the enzyme treatment has been applied, and the proper amount of dwell time has been allowed, we will use a water claw to extract the pet stains all the way down to the subfloor. We will then rinse and extract to ensure the successful removal of all contaminants.
SALVAGE SERVICE (Phase 3)
When an area has become a regular trouble spot it’s likely that the uric acid and ammonia have penetrated past the padding and into the concrete or wood subfloor. These are rare cases (less than 1% of all pet treatment projects we take on) but may become necessary if a technician determines the stains or odor severity are too high to attempt a phase 2 treatment. We begin by pulling the carpet back to the trouble spot, removing the contaminated padding, sealing the subfloor, performing a restorative phase 2 treatment on the carpet, installing new padding, and re-engaging the carpet. This process has proven to be the most thorough; it’s as if it never happened!
TERMS & CONDITIONS
Each and every case is unique and can only be determined by a trained professional after a thorough pre-tour has been completed. It is important to be as candid as possible about the specific pet stains you are looking to overcome. As with all aspects of carpet cleaning, pH levels and chemical breakdown play an important role in successful removal. Some pet stains may have caused permanent damage to fibers and no guarantee of removal can be made in these rare, but occasional cases.