Carpet Cleaning

Carpet Cleaning

  • ADDITIONAL SERVICES

  • Proposal
  • Topical Pet Treatments
  • Flash Pet Extraction
  • Pre-Vacuuming
  • Enzyme Booster (Food & Bev)
  • Specialty Stain Treatment
  • CRB Power Scrubbing
  • Rotary Steam Cleaning
  • Scotchgard Protective Finish
  • Topical Fragrance

Refresh Package (Base Level)

The base level carpet cleaning package includes: Wall protectors, fiber test (if needed), light furniture moving, basic spot cleaning, traffic lane conditioning, encapsulation enhanced steam cleaning, and our 10-day Serenity Promise. This package is best suited for light to moderately soiled carpets. Prospective clients should purchase this package for routine or standard cleanings. In the presence of pet dander a “Deep Clean” add-on will be recommended. Please see the Pet Stains page for full pet stain/odor treatment options.

Deep Clean Add-On

The “Deep Clean” add-on package includes: Everything in the standard carpet cleaning package plus, open area pre-vacuuming, enzyme booster, counter-rotating brush (CRB) power scrubbing, optional fragrance, carpet grooming, and a 30-day Serenity Promise. This package is best suited for moderately soiled carpets. Prospective clients should purchase this package for move-in/move-out service, moderate traffic lane wear, moderate food and beverage staining, or the presence of pet dander. Please see the Pet Stains page for full pet stain/odor treatment options.

Restoration Add-On

The “Restoration” add-on package includes: Everything in the standard carpet cleaning and “Deep Clean” add-on packages plus; express scheduling†, advanced spot treatment, rotary flushing, rotary QuickDry service, and a 60-day Serenity Promise. This package is best suited for moderate to heavily soiled carpets. Prospective clients should purchase this package for move-in/move-out service, seasonal cleaning, heavy traffic lane wear, heavy food and beverage staining, or the presence of pet dander. Please see the Pet Stains page for full pet stain/odor treatment options.

Signature Serenity Promise

Our Signature Serenity Promise was designed to offer our clients complete peace-of-mind that they’ve chosen the right company. We pride ourselves on a deeply embedded training system and continuing education courses, but in the event that you receive anything less than a 5-star experience we ask that you communicate to us the problem so we can find a satisfactory and speedy remedy. We will make all reasonable attempts to satisfy your expectations, but in the event we’re unable to successfully provide you with the clean you’re looking for than we will humbly refund your order in full; 100% no strings attached. Please see the Serenity Promise page to learn more about this revolutionary new program.

Carpet Cleaning Definitions

Fiber Test

When you’re a true professional it’s important to know exactly what type of fiber you’re working with. Of course, the obvious synthetic fibers don’t require this test, but in the event that there is any doubt your technician will perform a fiber test free of charge.

PROTECT WALLS AND CORNERS

We treat your home with the same respect that we treat our own homes. To avoid leaving scuffs and chipped corners we use 18″ tall corner guards and Teflon coated non-abrasive, non-marring hoses.

CARPET GROOMING

This is the final touch. Once we have satisfactorily cleaned all carpeted surface we will groom the fibers to stand them up. This leaves the areas looking beautiful and fluffy. It also helps to speed up the dry time and allow the fibers to retain a standing position in traffic lane areas.

BASIC SPOT CLEANING

We know life isn’t perfect so food and drink spills are going to occur. With our standard carpet cleaning package, we automatically include a basic spot cleaning. Basic spot cleaning consists of our technicians using a general enzyme spotter to treat all organic and basic stains (If excessive food and beverage stains are present a Deep Clean will be necessary).

ADVANCED SPOT CLEANING

Sometimes spots and spills in the carpet can prove to be more difficult than a basic spot cleaning can overcome. In these cases we utilize an additional POG (paint, oil, grease treatment) or power gel to give these tough spots a better opportunity to come out with the carpet cleaning. To clarify, specialty stains such as coffee spills, cool-aid, urine, feces, vomit require their own specific treatment.

TRAFFIC LANE CONDITIONING

Traffic lanes take the most amount of abuse when it comes to the wear and tear of carpet. To help revive these high-wear areas we apply a product specifically formulated to suspend the soil in these areas (If intense traffic lane areas are present a Deep Clean or Restoration will be necessary to achieve optimal results).

ENCAPSULATION ENHANCED STEAM CLEANING

Helix Carpet Cleaning uses a cleaning technique which utilizes a plant based polymer called encapsulant as it’s final rinse. This eliminates positive ion problems and the residue left behind by shampoo or cheap detergent based cleaning techniques. Our encapsulant solution has a natural crystallization property, that continues to work even after the cleaning, which locks in dirt and residue particles to leave your carpets truly cleaner for longer.

HEPA PRE-VACUUM

Included in our “Deep Clean” and “Restoration” packages is HEPA pre-vacuuming. We keep our arsenal up-to-date with the most advanced HEPA qualified vacuum cleaners. This offers the deepest contaminant and dander removal while keeping your home micro-particle free. If you or your loved ones suffer from asthma or seasonal allergies you’ll recognize the difference immediately.

ENZYME BOOSTER

Enzyme based cleaning agents are some of the most natural, yet powerful cleaning agents available. Enzyme boosters are excellent for improved traffic lane conditioning, food and beverage stain removal, and topical pet dander removal.

POWER SCRUBBING

This is one of our many unique features that sets us apart from the crowd. Here at Helix Carpet Cleaning, we utilize our own method of fiber agitation known as power scrubbing. The machines used to apply power scrubbing have been approved by the majority of name brand carpet manufacturers including the industry leaders Mohawk and Shaw. Power scrubbing is an application of counter-rotating brushes that safely and effectively agitates the pre-conditioner into the fibers. This extra attention to detail breaks loose hardened soil and spots while lifting the pile of the carpet. This process has proven to be effective for cleaner carpets that last longer and continue to stay more resilient. Power scrubbing is performed after the spot cleaning and traffic lane conditioning, but before the final rinse of the Steam Activated Carpet Cleaning. By adding this feature we are achieving the equivalent of having your carpets cleaned twice in one visit.

OPTIONAL FRAGRANCE

This residue-free product is added to the cleaning solution as a value-added complimentary option in our Deep Clean or Restoration add-on. The optional fragrance is designed to neutralize light odors caused by foods, aged homes, and light off-gassing of new carpets. Our self-neutralizing fragrance balances out after 72 hours this way you are left with only the smell of your home rather than overbearing deodorizers which can cause rapid re-soiling.

LIGHT FURNITURE MOVING

In order to assist you with a contaminate free home, we will gladly assist with moving furniture up to 75 lbs. We limit furniture moving to a maximum of 5 pieces per room/area. Our technicians are trained to only move furniture that is free of delicate or breakable items such as table lamps, picture frames, and decorations. For insurance purposes, Helix Carpet Cleaning cannot move electronic, antique, instrumental, delicate, glass, or high-value items. Couches and chairs exceeding 75 lbs. will be moved forward, cleaned under, then moved back to their original position. However, due to the complications and potential break hazards of brackets we do not move connected sectionals.

EXPRESS SCHEDULING

This feature is available only to pre-booked Restoration package orders of 3 or more rooms/areas. Restoration cleanings take considerably more time to achieve so we will accommodate your needs as soon as possible; taking the proper amount of appointment windows in order to ensure we have enough time to complete a thorough and complete service. In the event of an over-sized order, we will dedicate an entire truck to just your home for the entire day. This way we have all the time we could possibly need to complete a job that will be sure to turn you into a fan for life.

HEAVY ITEM MOVING

Heavy item moving includes items up to 150 lbs. The same terms and conditions apply to “heavy item moving” as with “light item moving.”

BASEBOARD/EDGE CLEANING

Baseboards and edges need more than a standard carpet cleaning from time-to-time. Technicians will go the extra step to clean all safely-reachable baseboards and edges in each room that we clean with this optional add-on.

SCOTCHGARD PROTECTOR

Helix Carpet Cleaning believes in protecting your investment. Many companies will offer “carpet protector” as part of their cleaning packages, but are vague about the exact product used. We are proud to say we use Scotchgard exclusively.

ROTARY EXTRACTION

We’re proud to use the best-of-the-best when it comes to equipment. This revolutionary tool allows us to not only provide the absolute best and most thorough cleaning but also achieve the fastest dry times possible. Once you experience the amazing results of this service you’ll only request the restoration add-on for every cleaning moving forward.

Terms & Conditions

 

All materials are guaranteed to be as specified. All work has, or will have been, completed in a substantial workmanlike manner; per standard practice. Any alteration or deviation from above specifications involving additional or reduced cost will be executed only upon written orders and will become an extra or lesser charge over-and-above this Agreement. All Agreements are contingent upon strikes, accidents, or delays beyond our control. Property owner is to carry necessary insurance. Helix Carpet Cleaning will take/use before & after pictures of all items to be cleaned prior to the commencement of work. These pictures will have no mention of names or address’ and are used for documentation and marketing purposes only. Helix Carpet Cleaning is not responsible for defects or pre-existing conditions that may not be seen or shown and which appear during cleaning. We reserve the right to adjust all proposals given by phone to comply with our current price list. Helix Carpet Cleaning is not responsible for shrinkage of rugs or white knots on Orientals. All sizes are approximate. Urine contaminated rugs are at high risk for dye migration and are therefore considered to be a “salvage cleaning”; releasing Helix Carpet Cleaning from any and all liability. ANIMAL AND DYE STAINS ARE PERMANENT. HELIX CARPET CLEANING IS NOT RESPONSIBLE FOR ANIMAL HAIR, FUGITIVE DYES, DRY ROT, ODOR, IRREGULAR SHAPE, “PAINTED RUGS” OR ROTTEN FRINGE. Each room/area is limited to a maximum of 200 sq. ft. Minimum order of $99.00 applies to the carpet, tile, and upholstery cleaning packages. Due to insurance policies, Helix Carpet Cleaning cannot move electronic, antique, instrumental, glass, delicate, or high-value items. Pre-vacuuming is NOT part of our standard carpet cleaning process, but is available as an add-on item; this is a courtesy to your technician. Staircases are priced by the step. Standard stair cleaning is $3/step. Oversized landings, wide steps, and optional rail cleaning may incur additional cost. Small hallways (<30 Sq. Ft.) and small closets (<30 Sq. Ft.) are considered 1/3rd size areas and are priced at 33% of the package pricing. Medium sized hallways (<100 Sq. Ft.) and medium closets (<100 Sq. Ft.) are considered 1/2 size areas and are priced at 50% of the package pricing. Any hallway or closet larger than a medium sized area (>100 Sq. Ft.) is considered a full-size area. Due to the nature of cleaning, bathrooms/toilet areas must be hand cleaned and are considered individual, full-size areas. Oversize rooms (201 sq. ft. or more) will be billed at an additional rate in accordance with the package chosen. Technicians may choose to decline service for any reason. Typical reasons for decline include: weak seams or material, hazardous material, or dry clean only. Second story access homes, apartments, condos, and townhomes are subject to a $35/floor equipment fee; except where there is functioning elevator access that can be used by Helix Carpet Cleaning. High-rise units are subject to a $250.00 minimum order. Sales tax is NOT included in minimum order requirements. We respect your time and make an effort to be on time for each and every client as well as provide reminder emails and confirmation text and/or calls. We ask that you provide us with the same courtesy. To enforce this requirement, last minute cancellations within 24 hours of service are subject to a $50 cancellation fee. Service territory includes any home or business within a 20-mile radius of zip code 75041. Specialty stains are considered additional charges to be determined post-inspection. Examples of specialty stains include, but are not limited to; pet stains, cool-aid, coffee, ink, heavy grease, tar, gum, makeup (including lipstick, mascara, blush, etc.). Permanent color loss caused by tannin removal from items such as bleach, toothpaste, benzoyl peroxide are considered irreversible and require the use of carpet dyeing or repair. Carpet dyeing and repair are available upon proposal only, to be given post-cleaning. Pet Stains and Odors: Each and every case is unique and can only be determined by a trained professional after a thorough pre-tour has been completed. It is important to be as candid as possible about the specific pet stains you are looking to overcome. As with all aspects of carpet cleaning, pH levels and chemical breakdown play an important role in successful removal. Some pet stains may have caused permanent damage to fibers and no guarantee of removal can be made in these rare, but occasional cases. Before paying for our services, please conduct a thorough inspection to ensure you are completely satisfied with all work performed. We will gladly redo any work that is not to your satisfaction. All Helix Carpet Cleanings come with a 10-day Serenity Promise (3-day for special offers). During that time, if you are unsatisfied with our work for any reason, we will return to redo the services at no charge. Only the services listed on this invoice, in which payment was received, are covered by this guarantee. No verbal statements, promises or opinions will be considered unless expressly written on this form.

*Specialty stains are considered additional charges to be determined post-inspection. Examples of specialty stains include, but are not limited to; cool-aid, coffee, ink, heavy grease, tar, gum, makeup (including lipstick, mascara, blush, etc.). Permanent color loss caused by tannin removal from items such as bleach, toothpaste, benzoyl peroxide are considered irreversible and require the use of carpet dying or repair. Carpet dyeing and repair are available upon proposal only to be given post-cleaning.

 

Request More Information

Dallas, TX Carpet Cleaning